Privacy Policy
Last Updated: 5 February 2026
1. Introduction
DellonVille Global Associates (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dellonville.com, engage with our services, or interact with us as a client or participant in our leadership development and communication training programmes.
We handle all personal information, especially sensitive data shared in coaching contexts, with the utmost confidentiality and professionalism, in line with our core values of building trust and effective communication.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information to provide and improve our services to you.
A. Personal Data You Provide Directly:
Contact and Identity Data: Name, email address, phone number, job title, company name, and professional background when you inquire about our services, sign up for a workshop, or become a coaching client.
Financial and Transaction Data: Billing address, payment information (processed securely by our third-party payment processors), and details of services purchased.
Coaching and Development Data: Notes from confidential coaching sessions, personality or behavioural assessment results, personal development goals, and feedback forms. This sensitive data is held under strict confidentiality agreements.
Communication Data: Records of our correspondence via email, contact forms, or calls.
Event Registration Data: Information provided when registering for webinars, keynote speeches, or training sessions.
B. Data Collected Automatically:
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, and navigation paths. This is collected through cookies and similar tracking technologies as described in our separate Cookie Policy.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:
To perform a contract we are about to enter into or have entered into with you (e.g., delivering a leadership programme).
For our legitimate interests (e.g., to administer and improve our website and services, for client relationship management, and to prevent fraud), provided your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Where you have given us your explicit consent (e.g., for marketing communications).
Purposes for which we will use your personal data:
| Purpose / Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To register you as a new client | Identity, Contact | Performance of a contract |
| To deliver our services (coaching, training, speaking) | Identity, Contact, Coaching & Development, Profile | Performance of a contract, Legitimate interests |
| To manage payments and fees | Identity, Contact, Financial, Transaction | Performance of a contract, Necessary for legal compliance |
| To manage our relationship with you (e.g., updates, seeking feedback) | Identity, Contact, Profile, Marketing | Performance of a contract, Legitimate interests, Consent |
| To administer and protect our business and website | Identity, Contact, Technical | Legitimate interests, Necessary for legal compliance |
| To use data analytics to improve our website and services | Technical, Usage | Legitimate interests |
4. Data Sharing and Disclosures
We respect the confidentiality of your development journey. We do not sell, trade, or rent your personal data to third parties for marketing purposes.
We may share your data with trusted third parties only in the following specific situations:
With Your Explicit Consent or Direction: For corporate clients, limited progress reports or engagement confirmations may be shared with your sponsoring organisation as agreed in our contract.
Service Providers: With trusted partners who provide essential services on our behalf, such as payment processing, email delivery, cloud hosting, and webinar platforms (e.g., Zoom, Microsoft Teams). These providers are bound by strict data processing agreements.
Professional Advisers: With our professional advisers, including lawyers, bankers, auditors, and insurers, where necessary for consultancy services or legal compliance.
Legal Obligations: If required to do so by law, court order, or governmental authority.
5. International Data Transfers
Our operations are global, and we may transfer, store, and process your information in countries other than your own, including the United Kingdom, the European Economic Area (EEA), and potentially other regions where we have clients or service providers. We ensure all such transfers are made using legally approved mechanisms (such as Standard Contractual Clauses) to provide an adequate level of data protection.
6. Data Security
We have implemented appropriate technical and organisational security measures designed to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure. All confidential coaching notes and sensitive client data are encrypted and stored on secure, access-controlled servers. Access is limited to personnel who have a legitimate business need to know.
7. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Client Service Data: For the duration of our contract and for seven (7) years thereafter for legal and financial record-keeping purposes.
Coaching Session Notes: Retained for the duration of our engagement and for three (3) years afterwards to support your ongoing development, after which they are securely anonymised or destroyed.
Marketing Contact Data: Retained until you unsubscribe or request deletion.
8. Your Legal Rights
Depending on your location, you may have certain rights under data protection laws, such as the UK GDPR. These may include the right to:
Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your data to you or a third party.
Withdraw consent at any time where we are relying on consent to process your data.
To exercise any of these rights, please contact us at privacy@dellonville.com. We may need to request specific information from you to confirm your identity before proceeding.
9. Contact Us
For any questions about this Privacy Policy or our privacy practices, or to make a subject access request, please contact our Data Protection Lead:
By email: privacy@dellonville.com
By post: Data Protection Lead, DellonVille Global Associates, [Your Registered Office Address, e.g., Glasgow, United Kingdom].
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to address your concerns first.