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Terms of Service

Last Updated: 5 February 2026

1. Acceptance of Terms

Welcome to DellonVille Global Associates. These Terms of Service (“Terms”) govern your access to and use of our website (https://dellonville.com) and our leadership development, executive coaching, communication training, and facilitation services (collectively, the “Services”).

By accessing our website, booking a discovery call, or engaging us for Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are agreeing on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

DellonVille Global Associates provides bespoke professional development services, including but not limited to:

  • One-to-one executive and leadership coaching.

  • Group workshops and training programmes (e.g., communication skills, team effectiveness).

  • Keynote speaking and conference facilitation.

  • Organisational consultancy for leadership development.

Each engagement will be detailed in a separate written Proposal or Statement of Work (“SOW”) that outlines the specific objectives, deliverables, schedule, and fees. The SOW shall be incorporated into and form part of this agreement.

3. Client Responsibilities

To gain the maximum benefit from our Services, you agree to:

  • Provide accurate and complete information necessary for the delivery of the Services.

  • Attend scheduled sessions punctually and provide reasonable notice for cancellations (see section 5).

  • Come prepared to sessions and complete any agreed-upon preparatory work or follow-up actions.

  • Engage in good faith and with a commitment to your own or your team’s development.

  • For corporate clients, provide a suitable environment for workshops and ensure participant availability.

4. Fees, Payment, and Cancellation

  • Fees: All fees will be specified in the applicable Proposal or SOW. Fees are quoted in British Pounds Sterling (GBP) unless otherwise stated.

  • Payment Terms: For individual coaching, full payment is due prior to the commencement of the session block. For corporate engagements, a 50% deposit is required to secure the booking, with the balance due within 30 days of invoice date, unless otherwise agreed in writing. Late payments may be subject to interest charges.

  • Cancellation by Client:

    • Coaching Sessions: Requires at least 48 hours’ notice. Sessions cancelled with less than 48 hours’ notice will be charged in full.

    • Workshops/Keynotes: Cancellation more than 30 days before the event will incur no charge. Cancellation between 30 and 14 days will incur a 50% fee. Cancellation with less than 14 days’ notice will incur a 100% fee.

  • Cancellation by Us: We reserve the right to reschedule or cancel a session due to unforeseen circumstances (e.g., illness). We will provide as much notice as possible and will offer a full refund or reschedule at your convenience.

5. Intellectual Property

  • Our Materials: All training materials, workbooks, frameworks, methodologies, presentation slides, and digital content provided by DellonVille Global Associates (the “Materials”) are and shall remain our exclusive intellectual property. We grant you a limited, non-exclusive, non-transferable licence to use the Materials for your personal or internal organisational development purposes only. You may not reproduce, distribute, modify, or commercially exploit the Materials without our prior written consent.

  • Client Materials: Any pre-existing materials you provide to us for use in our sessions remain your intellectual property.

  • Joint Work Product: Materials created collaboratively during sessions (e.g., flip-chart notes, customised plans) are for your use but we retain the right to use anonymised, non-confidential concepts for our professional practice.

6. Confidentiality

We treat all information shared within coaching and training sessions as strictly confidential. We will not disclose any personally identifiable information about you or your sessions to any third party without your express permission, except as required by law or as outlined in our Privacy Policy.

You agree to maintain the confidentiality of any proprietary information or materials disclosed by us during the provision of the Services.

7. Disclaimer and Limitation of Liability

  • No Guaranteed Outcomes: Leadership and communication development is a personal and professional journey. While we commit to providing expert guidance and support, we cannot guarantee specific personal, career, or business outcomes as a result of the Services.

  • Professional Service, Not Therapy: Our coaching and training services are designed for professional and personal development within an organisational context. They are not a substitute for counselling, psychotherapy, or medical treatment.

  • Limitation of Liability: To the fullest extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to these Terms or the Services shall be limited to the total fees paid by you for the specific Services from which the claim arose in the twelve (12) months prior to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

8. Termination

Either party may terminate an ongoing service engagement (e.g., a coaching package) by providing thirty (30) days’ written notice. In the event of termination by you, you will be liable for payment for all Services rendered up to the termination date. Any prepaid fees for Services not yet rendered will be refunded on a pro-rata basis.

9. Governing Law and Jurisdiction

These Terms, their subject matter, and their formation are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms at any time. The most current version will always be posted on our website. Your continued use of our Services after any changes constitutes your acceptance of the new Terms.

Contact for Terms Inquiries: legal@dellonville.com